BOX OFFICE POLICIES
Concerts held at the Duke Energy Center for the Performing Arts are reserved seating. You can visit their website to view the four venues within DECPA and their seating charts.
Concerts held at other venues are first come, first served, with no assigned seating.
We accept Cash, Check, Visa, MasterCard, American Express, and Discover as payment for tickets and donations to NCMC.
Delivery Options and Conditions
Tickets purchased online or by phone 5 business days before the concert/event will be mailed. Tickets purchased after this time period will be held at Will Call, and can be picked up at the Box Office of the concert/event.
Will Call Location
Our Will Call tickets are held at the Box Office of our performance venues. Please look for the Will Call sign so that you do not have to wait in the Box Office line. The Box Office and the Will Call locations open one hour prior to each concert.
Refunds and Exchanges
We do not offer refunds for ticket purchases. If you are unable to use your purchased tickets, please call the NCMC office, at (919) 856-9700, to exchange them for another concert in our season or have your purchase converted to a tax-deductible donation. If an event is cancelled, all patrons will receive a full refund of their purchase.
We offer group discounts for groups of 8-9 (15% off), 10-19 (20% off), and 20+ (30% off). Please call the NCMC Box Office at (919) 856-9700 no later than 24 hours before a concert to make arrangements for a group purchase. Groups discounts are not available at the door.
Box Office Hours
If you have questions or would prefer to handle your transactions over the phone, NCMC Box Office hours are Monday through Friday, 1:00 to 5:00 pm. Please call (919) 856-9700. While we do not have a physical box office, our staff offices are located in the Duke Energy Center for the Performing Arts.